Eclipse Service and Support
Eclipse Support Sets Higher Standard
At Eclipse, we set the standard for high-end product support. Collaboration between parts distribution and service centers has resulted in faster response times and improved same day delivery of parts. In 2012, 91% of requested parts were shipped the same business day and 7% shipped next day.
Eclipse Customer First Team
The Customer First Team: Your Single Point of Contact
The Customer First Team will be your advocate and representative within the Eclipse organization. We are responsible for the entire customer experience from the first reporting of a customer case through resolution and closure of each instance of a customer interaction. Customer Care has the primary responsibility for insuring that every interaction between Eclipse and you meets a high standard of care.
Our standard of care is driven by our goal to provide the customer with a single point of contact that greatly simplifies day-to-day customer aircraft management and the Owner / Operator concerns whether it is maintenance / upgrades, parts, or technical support.
As we open our Authorized Service Centers across the country and overseas, we will be able to bring a higher level of service to you. Currently there are Three Platinum Service Centers located in Albuquerque, New Mexico, Chicago, Illinois and Istanbul, Turkey. We also have a Gold Service Center in Boca Raton, FL.
Eclipse Service Center Locations
Platinum Service Centers
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Albuquerque, NM Service Center |
Chicago, IL Service Center |
European Service Center |
Gold Service Centers
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Boca Raton, FL Service Center |
Friedrichshafen, Germany Service Center |
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Paint / Interior Centers
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Hillaero Modification Center |
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Publications
Access to Eclipse Aerospace publications is limited to customers, pilots, operators, managers, and maintenance personnel. If you qualify, please go to the Eclipse Aerospace Customer Pages, located HERE.
Parts / Service Request
Access to the Eclipse Aerospace parts and services request page is limited to customers, pilots, operators, managers, and maintenance personnel. If you qualify, please go to the Eclipse Aerospace Customer Pages, located HERE.
Upgrade an Eclipse Jet
Effective March 31, 2013, pgrades for Eclipse Jets are no longer available. If you own a non-upgraded aircraft and need more information, please Click Here to contact EAI directly.
